What Happens When Healthcare Gets Better at Everything
Healthcare is becoming more efficient and capable, yet pressure continues to grow. This piece examines the paradox at the heart of healthcare improvement and the role of system design in shaping demand.
THE INVISIBLE ARCHITECTURE OF WORK
By the time organisations begin talking about transformation, innovation, or AI, something quieter has already begun happening. Work has already been redesigned. This piece explores dynamic work design, invisible work, and the systems quietly holding organisations together.
Trust in an Age of Uncertainty
When uncertainty becomes the background condition, trust is built through coherence rather than certainty. A reflection on leadership, consistency, and stability in fragmented times.
Interoperability Is a Design Problem
Interoperability is often treated as a technical issue. In practice, it is a design and governance problem that shifts burden onto people and fragments continuity of care.
When Fluency Becomes Infrastructure
Even high health literacy cannot compensate for fragmented system design. This blog explores what happens when fluency quietly becomes infrastructure in healthcare.
The Knowledge AI Can’t See
As work becomes more automated and efficient, organisations risk mistaking legibility for understanding. This blog explores the tacit knowledge AI cannot see, but systems rely on.
Resilience Isn’t the Problem. Forgetting Is.
Organisations don’t fail all at once. They repeat. This piece explores why systems forget what nearly broke them, and why people end up carrying the cost.
The Triangulation of Care, System, and Purpose
What happens when care, system, and purpose pull in different directions? This piece explores the quiet pain that emerges when people carry what systems cannot change.
Translating Signals into Strategy: Takeaways from the 2025 Stanford AI Index
What does it mean to lead from context, not catch-up? Key takeaways from Stanford’s HAI 2025 Index Report through the lens of translational design.
When the System Is the Site: Rethinking Healthcare Through Architectural Thinking
Architecture doesn’t just build structures it responds to place, time, and purpose. What if healthcare design did the same? This piece explores how architectural thinking can reshape how we design, navigate, and reflect on systems of care. From temporal intelligence to tectonic clarity, it offers a new lens for reimagining complexity.
Designing the Future of Mental Health Through Social Listening: A System Translator’s Role
Honoured to join Medibank’s Mental Health Reference Group. I share how I use digital strategy and social listening to design more responsive health systems.
Three's Not a Crowd, It's Representation: The Power Play of Critical Mass
One person can be a token. Two may not shift the room. But three? That is when representation starts to reshape leadership, influence, and outcomes.
How a routine Pathology visit reminded me why I love user-centred design so much
An ordinary healthcare visit offered extraordinary lessons in design, efficiency, and strategy. This blog explores how frontline insights can help close the strategy–execution gap in healthcare.
How I Accidentally Became a Gonzo Healthcare Journalist in a Melbourne Café
Sometimes, overheard conversations reveal more about our health system than any report. This post unpacks the gaps in preventive care, health literacy, and connection in Australia.
Instinctual Wisdom in the Age of Frameworks and Dashboards: How a Café Interaction Reminded Me About My Own Playbook
What if your instincts are more valuable than your dashboards? A café conversation sparked this reflection on intuitive problem-solving in Australian workplaces.
The Paths We Choose: What Footpath Shortcuts Can Teach Us About Healthcare's Future
What if healthcare design followed patients, not protocols? This blog explores how desire paths can help Australian health systems embrace real consumer behaviour and create more human-centred care.
Culture Isn’t a Perk: The Future of Work is Here
Perks don’t build culture. People do. Culture is moving beyond perks into the architecture of how work actually happens. This piece explores the future of work, examining how culture is being reshaped through authenticity, inclusion, empathy, and shared responsibility.
Algorithms and Accountability: Governing AI's Environmental Cost and Social Promise
Can we build ethical AI without compromising our environment? AI’s promise is increasingly entangled with its environmental cost. This post explores ESG tensions of innovation, energy, and accountability in Australia’s AI future.