What Happens When Healthcare Gets Better at Everything
Healthcare is becoming more efficient and capable, yet pressure continues to grow. This piece examines the paradox at the heart of healthcare improvement and the role of system design in shaping demand.
Transforming Healthcare: Trust, Technology, and User-Generated Experience in the AI Era
Trust, technology, and lived experience rarely meet in healthcare. This piece explores how AI, design thinking, and user-generated lived experience content could reshape healthcare, examining trust, knowledge creation, and the role of human experience in future health systems..
Empathy and Anthropomorphic Design: A Bold Vision for Healthcare Transformation
From smartphones to smart homes, technology increasingly mirrors human behaviour. This piece explores empathy and anthropomorphic design as a lens for reimagining healthcare, examining how emotionally intelligent, human-centred technologies could transform care experiences, systems, and preventive health if they were treated as core infrastructure.